ETCO INDIA IT SERVICES AND GOVERNANCE
MANAGEMENT CONSULTANCY
Copyright 2015 ETCO INDIA. All Rights Reserved
ETCO INDIA offers Management Consultancy Services of Global Best Practices in IT Governance Management and IT Services Management. ETCO India has
certified ITIL, BS ISO/IEC 20000-1:2005 and COBIT professionals in the group with a vast experience of implementing and managing these practices in the
past assignments. ITIL presents best practices on IT Service Management Framework and COBIT presents best practices in IT Governance Management and
its alignment with the overall Business Governance of an organization. Our Management consultants have served Large Indian and Multinational
organizations at Leadership Positions of Information Technology in their past assignments. As an outcome of the vast Knowledge and Experience of ETCO
INDIA IT Management Professionals, the organization hereby offers world class consulting services in Deployment and Management of the following:

ITIL Service Support is focused on day to day management of organization services that include Technology (IT, Telecom, or otherwise), Building
Administration, Human Resources Management Services (HRMS), Marketing Services, Finance Services, Back Office Services, etc.
The Service Support includes five management functions and a Customer Interface Desk:

(a) Service Desk: Interface with Customers and all backend Service Management Functions.
(b) Incident Management: A set of processes supporting fastest possible resolutions of interruptions to Business As Usual (BAU).
(c) Problem Management: A set of processes supporting permanent resolution of recurring incidents by root cause analysis.
(d) Change Management: A set of processes supporting all organizational changes are managed with minimal impact to BAU.
(e) Release Management: A set of processes supporting flawless releases into the running BAU environment.
(f) Configuration Management: A set of processes supporting proper documentation of BAU environment configurations and recording all actions/changes
during the incident, problem, change and release management steps.

ITIL Service Delivery is focused on Strategic Management of organization services that include Technology (IT, Telecom, or otherwise), Building
Administration, Human Resources Management Services (HRMS), Marketing Services, Finance Services, Back Office Services, etc.
The Service Delivery includes five management functions:

(a) Service Level Management: A set of processes supporting the Quality of Service by virtue of Service Level Agreements with Business Users and Service
Catalogues.
(b) Availability Management: A set of processes supporting the availability of components contributing to a service.
(c) Capacity Management: A set of processes supporting the capacity of components contributing to a service.
(d) Financial Management: A set of processes supporting the budgeting, expense, charging and Return on Investment management of the services.
(e) Service Continuity Management: A set of processes supporting Disaster Recovery and Business Continuity.

COBIT (Control Objectives for Information and related Technology): The COBIT framework is designed to present controls that are applicable to:

(a) Management - for risk & control investment balance
(b) IT Users for getting assurance of security & controls of IT services
(c) Auditors for advising management on the overall system of internal controls.
IT and ISMS Consultancy and Third Party Auditing: Risk Assessment and Business Impact Analysis, Disaster Recovery and Business
Continuity, Information Security, IT Service Management Framework